Case Study: Identity Management Creating Huge Cost Savings In Florida

August 04, 2017

As stewards of taxpayer dollars, many health and human services programs are looking for ways to combat fraud and ensure that funds are going to those in need.

The state of Florida’s Department of Children and Families (DCF) provides food assistance—among other types of programs—to low-income families, providing them with Electronic Benefit Transfer (EBT) cards (similar to ATM cards) that have predetermined dollar amounts loaded on them that can only be used in authorized food stores to buy eligible items, promoting nutrition for the less fortunate. With recent advancements in online applications, Florida DCF understands the importance of strengthening front-end identity authentication processes not only to prevent the fraudsters from stealing benefits, but just as importantly, to make sure those who rightfully deserve them are able to receive benefits in the most efficient means possible, all the while having a positive user experience.

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